Want to know the meaning of the dreaded three-letter acronym, term or phrase used here at SecureCo?
Term |
Definition |
| API | Application Programming Interface - A set of rules and protocols that enable different software applications to communicate and share data with each other. |
| Blind Transfer | A call transfer is where the call is transferred to the target party without first confirming their availability or providing a verbal handover. |
| BYOC | Bring Your Own Carriage - A service model that allows customers to use their existing voice service providers for call carriage while leveraging SecureCo's Voice Gateway for other features and capabilities. |
| Call Transfer | The process of redirecting a telephone call from one party to another party, typically to route the call to a more appropriate recipient or to escalate the call to a higher level of support. |
| CDR | Call Detail Record - A data record containing information about a telephone call, such as the source and destination numbers, call duration, and start and end times. |
| Chatbot | A computer program designed to simulate conversation with human users, typically through text or voice-based interactions, to provide information or assistance. |
| Incident | An event that relates to a complete or partial failure in production, of an operational service or feature. |
| Inventory Management | Organizing and maintaining a set of resources, such as telephone numbers, within an account. |
| IVA | Intelligent Virtual Agent - A software-based application that uses artificial intelligence to provide assistance or support to users via natural language processing, enabling seamless interactions between humans and machines. |
| IVP | SecureCo's Integrated Voice Platform - A comprehensive platform that provides voice services and features, such as number management and inventory, to customers and partners. |
| Number Manager | A feature within the Integrated Voice Platform that allows customers and partners to manage the numbers they use for their services, including adding and removing numbers from accounts. |
| Porting | Transferring a telephone number from one service provider to another while maintaining the same number. |
| Porting Simple (Category A or Cat A) |
Category A, or simple ports are used to move basic telephone services such as fixed PSTN phone lines. Category A porting applications generally take between 2-10 business days once the request has been accepted by the losing provider. |
| Porting Complex (Category C or Cat C) | Category C, or complex ports, are used to move ISDN, Hunt Groups, Fax Services, Number Blocks, Telstra DOT and Optus Loop. Category C porting applications generally take between 5 - 28 business days once the request has been accepted by the losing provider. |
| RTP | Real-time Transport Protocol - A network protocol for delivering audio and video over IP networks, used in conjunction with the Session Initiation Protocol (SIP) to manage the setup and control of multimedia communication sessions. |
| SccXML | SecureCo Markup Language - A custom XML-based language developed by SecureCo for the purpose of enabling Voice Gateway Services. |
| Service Request | A request to perform a specific task like grant portal access, reserve and allocate a new number range, configure additional feature, etc. Does not pertain to failure of an operational service or feature. |
| SIP | Session Initiation Protocol - A signalling protocol for initiating, maintaining, and terminating real-time multimedia communication sessions, such as voice and video calls. |
| SIP Header | Metadata information contained within the SIP signalling messages exchanged during the call setup and transfer process can be used to store and retrieve call-related information. |
| SSML | Speech Synthesis Markup Language - A W3C standard markup language that provides a way to control various aspects of speech synthesis, such as pronunciation, pitch, rate, and volume, to produce more natural-sounding speech output. |
| STT | Speech-to-Text - A technology that converts spoken language into written text, allowing systems to process and analyze spoken input. |
| TTS | Text-to-Speech - A technology that converts written text into spoken language, allowing systems to provide spoken output to users. |
| WebRTC | Web Real-Time Communication - A set of communication protocols and APIs that enable real-time voice, video, and data communication between peers in web browsers and native applications without additional plugins or extensions. |