Glossary of terms and acronyms

Want to know the meaning of the dreaded three-letter acronym, term or phrase used here at SecureCo?



API Application Programming Interface - A set of rules and protocols that enable different software applications to communicate and share data with each other.
Blind Transfer A call transfer is where the call is transferred to the target party without first confirming their availability or providing a verbal handover.
BYOC Bring Your Own Carriage - A service model that allows customers to use their existing voice service providers for call carriage while leveraging SecureCo's Voice Gateway for other features and capabilities.
Call Transfer The process of redirecting a telephone call from one party to another party, typically to route the call to a more appropriate recipient or to escalate the call to a higher level of support.
CDR Call Detail Record - A data record containing information about a telephone call, such as the source and destination numbers, call duration, and start and end times.
Chatbot A computer program designed to simulate conversation with human users, typically through text or voice-based interactions, to provide information or assistance.
Incident An event that relates to a complete or partial failure in production, of an operational service or feature. ​
Inventory Management Organizing and maintaining a set of resources, such as telephone numbers, within an account.
IVA Intelligent Virtual Agent - A software-based application that uses artificial intelligence to provide assistance or support to users via natural language processing, enabling seamless interactions between humans and machines.
IVP SecureCo's Integrated Voice Platform - A comprehensive platform that provides voice services and features, such as number management and inventory, to customers and partners.
Number Manager A feature within the Integrated Voice Platform that allows customers and partners to manage the numbers they use for their services, including adding and removing numbers from accounts.
Porting Transferring a telephone number from one service provider to another while maintaining the same number.
Porting Simple (Category A or Cat A)

Category A, or simple ports are used to move basic telephone services such as fixed PSTN phone lines.

Category A porting applications generally take between 2-10 business days once the request has been accepted by the losing provider.

Porting Complex (Category C or Cat C) Category C, or complex ports, are used to move ISDN, Hunt Groups, Fax Services, Number Blocks, Telstra DOT and Optus Loop.

Category C porting applications generally take between 5 - 28 business days once the request has been accepted by the losing provider.
RTP Real-time Transport Protocol - A network protocol for delivering audio and video over IP networks, used in conjunction with the Session Initiation Protocol (SIP) to manage the setup and control of multimedia communication sessions.
SccXML SecureCo Markup Language - A custom XML-based language developed by SecureCo for the purpose of enabling Voice Gateway Services.
Service Request A request to perform a specific task like grant portal access, reserve and allocate a new number range, configure additional feature, etc. Does not pertain to failure of an operational  service or feature. ​
SIP Session Initiation Protocol - A signalling protocol for initiating, maintaining, and terminating real-time multimedia communication sessions, such as voice and video calls.
SIP Header Metadata information contained within the SIP signalling messages exchanged during the call setup and transfer process can be used to store and retrieve call-related information.
SSML Speech Synthesis Markup Language - A W3C standard markup language that provides a way to control various aspects of speech synthesis, such as pronunciation, pitch, rate, and volume, to produce more natural-sounding speech output.
STT Speech-to-Text - A technology that converts spoken language into written text, allowing systems to process and analyze spoken input.
TTS Text-to-Speech - A technology that converts written text into spoken language, allowing systems to provide spoken output to users.
WebRTC Web Real-Time Communication - A set of communication protocols and APIs that enable real-time voice, video, and data communication between peers in web browsers and native applications without additional plugins or extensions.