Want to know the meaning of the dreaded three-letter acronym, term or phrase used here at SecureCo?
|API||Application Programming Interface - A set of rules and protocols that enable different software applications to communicate and share data with each other.|
|Blind Transfer||A call transfer is where the call is transferred to the target party without first confirming their availability or providing a verbal handover.|
|BYOC||Bring Your Own Carriage - A service model that allows customers to use their existing voice service providers for call carriage while leveraging SecureCo's Voice Gateway for other features and capabilities.|
|Call Transfer||The process of redirecting a telephone call from one party to another party, typically to route the call to a more appropriate recipient or to escalate the call to a higher level of support.|
|CDR||Call Detail Record - A data record containing information about a telephone call, such as the source and destination numbers, call duration, and start and end times.|
|Chatbot||A computer program designed to simulate conversation with human users, typically through text or voice-based interactions, to provide information or assistance.|
|Incident||An event that relates to a complete or partial failure in production, of an operational service or feature. |
|Inventory Management||Organizing and maintaining a set of resources, such as telephone numbers, within an account.|
|IVA||Intelligent Virtual Agent - A software-based application that uses artificial intelligence to provide assistance or support to users via natural language processing, enabling seamless interactions between humans and machines.|
|IVP||SecureCo's Integrated Voice Platform - A comprehensive platform that provides voice services and features, such as number management and inventory, to customers and partners.|
|Number Manager||A feature within the Integrated Voice Platform that allows customers and partners to manage the numbers they use for their services, including adding and removing numbers from accounts.|
|Porting||Transferring a telephone number from one service provider to another while maintaining the same number.|
|Porting Simple (Category A or Cat A)||
Category A, or simple ports are used to move basic telephone services such as fixed PSTN phone lines.
Category A porting applications generally take between 2-10 business days once the request has been accepted by the losing provider.
|Porting Complex (Category C or Cat C)||Category C, or complex ports, are used to move ISDN, Hunt Groups, Fax Services, Number Blocks, Telstra DOT and Optus Loop.
Category C porting applications generally take between 5 - 28 business days once the request has been accepted by the losing provider.
|RTP||Real-time Transport Protocol - A network protocol for delivering audio and video over IP networks, used in conjunction with the Session Initiation Protocol (SIP) to manage the setup and control of multimedia communication sessions.|
|SccXML||SecureCo Markup Language - A custom XML-based language developed by SecureCo for the purpose of enabling Voice Gateway Services.|
|Service Request||A request to perform a specific task like grant portal access, reserve and allocate a new number range, configure additional feature, etc. Does not pertain to failure of an operational service or feature. |
|SIP||Session Initiation Protocol - A signalling protocol for initiating, maintaining, and terminating real-time multimedia communication sessions, such as voice and video calls.|
|SIP Header||Metadata information contained within the SIP signalling messages exchanged during the call setup and transfer process can be used to store and retrieve call-related information.|
|SSML||Speech Synthesis Markup Language - A W3C standard markup language that provides a way to control various aspects of speech synthesis, such as pronunciation, pitch, rate, and volume, to produce more natural-sounding speech output.|
|STT||Speech-to-Text - A technology that converts spoken language into written text, allowing systems to process and analyze spoken input.|
|TTS||Text-to-Speech - A technology that converts written text into spoken language, allowing systems to provide spoken output to users.|
|WebRTC||Web Real-Time Communication - A set of communication protocols and APIs that enable real-time voice, video, and data communication between peers in web browsers and native applications without additional plugins or extensions.|