Frequently Asked Questions

Can't find an answer or need to better understand an unfamiliar term or phrase, check out our FAQs.

• What information is available in the SecureCo Service Desk portal?
• What end customer Voice Service Profiles does SecureCo support?
• Where can I find the Post Incident Review (PIR) document?
• What happens next after your Service Order is signed?
• Can SecureCo provide professional services or dedicated support resources for specific situations?
• What if I have forgotten my Inbound Management Studio account administrator login credentials? 
• How do I Find, Purchase and Activate "Custom" Inbound Numbers in Australia?
• Why are calls being flagged as "Suspected Spam Caller" on Mobile Devices?
• What countries are voice calls supported in?
• Why should I consider toll-free and other inbound numbers for my business?
• What is "Toll Bypass"?
• How do I sign up to SecureCo's Partner Portal?
• What Telephone Number Formats are supported by SecureCo?
• Does the Intelligent Voice Platform support multi-carrier redundancy?
• Where can I find Product Descriptions?
• Where can I learn more about SecureCo's Certifications and Industry Standards Compliance?
• What is SIP Delayed Offer and is it Supported by IVP?