Learn about inbound toll-free phone numbers and how to order international inbound numbers.
If you're looking to order an international toll-free number, there are a few steps you need to take to ensure a smooth and hassle-free experience. In this guide, we'll walk you through the process of ordering standard toll-free numbers as well as special numbers or large number blocks.
Standard toll-free numbers
Ordering a standard toll-free number in small quantities (less than 5) is a simple and straightforward process.
A standard toll-free number is a phone number that begins with a specific three-digit code, such as 800, 888, 877, or 866, which allows the caller to make a call without incurring any charges for the call. The cost of the call is instead paid for by the recipient of the call, typically a business or organization. Toll-free numbers are commonly used for customer service hotlines, sales lines, and other similar purposes. They are a convenient way for businesses to make themselves accessible to customers without requiring the customer to pay for the call.
Here are the steps involved.
- Gather the customer requirements.
- Lodge a signed service order
- Get the number provisioned
1-3 Business Days
Special toll-free numbers or large number blocks
When it comes to more sophisticated requirements such as particular number patterns, a larger range of numbers or vanity numbers, there are additional steps required to ensure SecureCo can fulfil these requirements with our international carriage partners.
A special toll-free number is a phone number that is designed for a specific purpose or provides a unique service. Unlike standard toll-free numbers that start with 800, 888, 877, or 866, unique toll-free numbers may start with different codes, such as 844, 855, 877, 888, or others.
Some examples of special toll-free numbers include:
- Vanity numbers: These are toll-free numbers that are customized to spell out a particular word or phrase using the letters on a telephone keypad. For example, 1-800-FLOWERS.
- Disaster relief numbers: These are toll-free numbers that are set up during natural disasters or other emergencies to provide information and assistance to affected individuals.
- Government hotlines: These are toll-free numbers that provide information and services related to government programs, such as Social Security or Medicare.
- Premium rate numbers: These are toll-free numbers that charge higher rates than standard toll-free numbers, often used for adult entertainment services or other premium content.
Here are the steps involved.
- Gather the customer requirements, paying particular attention to the desired number pattern and quantity.
- Lodge a signed service order subject to the availability of the special number (s) requested.
- Raise a 'special-number' request via the SecureCo Service Desk, including the customer details and a copy of the provisional signed service order.
- Our provisioning team will confirm the availability and reserve these numbers if they're available, and add them to the customer's account.
- If the requested numbers aren't available, our team will provide alternative options for consideration and reserve them for 2 days. After that period the service order will be cancelled.
What is a number pattern?
A number pattern refers to a specific sequence of digits that a customer requests for their toll-free number. For example, a customer may want a toll-free number that follows a particular pattern, such as +1 833 xxx 1010, where "xxx" can be any three digits.
5-10 business days
Customers can be subject to cancellation fees or reversal fees should they change their minds. Cancellation fees are equal to some of the cost of the numbers requested.