1. Help Centre
  2. Frequently Asked Questions

Why should I consider toll-free and other inbound numbers for my business?

Learn why inbound phone numbers are a cost-effective and convenient way for businesses to manage incoming calls.

Inbound phone numbers are a cost-effective and convenient way for businesses to manage incoming calls. Here are the top three reasons why a business might consider using inbound phone numbers:

  1. Increased Professionalism: Using inbound 1300 or 13 phone numbers can increase the professionalism of a business by giving customers a national or local number to call. This can be particularly beneficial for businesses that operate across multiple locations, as it allows customers to call a local number regardless of where they are located.

  2. Cost Savings: Inbound 1300 or 13 phone numbers are more cost-effective than traditional landline numbers. This is because they are not tied to a specific location, so businesses don't have to pay for multiple phone lines or the costs associated with maintaining a traditional phone system. Additionally, inbound 1300 or 13 phone numbers allow customers to call the business at a low cost or no cost from mobiles.

  3. Flexibility: Inbound 1300 or 13 phone numbers offer a high degree of flexibility for businesses. They can be forwarded to any landline or mobile number, which means businesses can easily redirect calls to different departments or employees or even to different numbers outside of office hours. This allows businesses to manage their calls more efficiently and ensures that customers can always reach the right person.

In addition to these benefits, inbound 1300 or 13 phone numbers can be used in combination with call routing and voicemail services. These services allow businesses to direct calls to the correct department, play a pre-recorded message, or take a message if the call isn't answered.

Overall, Inbound 1300 or 13 phone numbers provide a cost-effective, professional, and flexible communication solution for businesses of all sizes. They are a great option to consider when looking to improve how a business manages its incoming calls.