Partners can raise a support ticket with the SecureCo Service Desk via phone, email or online 24/7.
To raise a support ticket, please get in touch with the SecureCo Service Desk.
Priority 1 incidents should always be reported by phone.
Online - Service Desk Portal
Tickets logged by the Portal have some mandatory fields to capture important information. Portal Tickets are assigned a Priority 4.
When raising tickets by email, please ensure the name of the end customer is provided in the subject of the email. i.e. [End-CustomerName] - Issue
Tickets that are raised by email are automatically assigned a Priority 4.
1300 501 844 – Australia
0800 758 934 – New Zealand
+1 888 724 1583 - North America
Information to provide when raising a Voice support ticket
The following information must be provided when raising a Voice support ticket.
- Customer Affected
- Nature of the Problem
- Calling Number
- Destination Number
- Time and Date of the Call
- Call Duration
- If possible – an SIP Trace of the call or PCAP
Check out our support checklist for a more detailed template when raising a support ticket.