Where to get support?

Partners can raise a support ticket with the SecureCo Service Desk via phone, email or online 24/7.

To raise a support ticket, please get in touch with the SecureCo Service Desk.

Priority 1 incidents should always be reported by phone.

Online - Service Desk Portal


Tickets logged by the Portal have some mandatory fields to capture important information. Portal Tickets are assigned a Priority 4.



When raising tickets by email, please ensure the name of the end customer is provided in the subject of the email. i.e. [End-CustomerName] - Issue 

Tickets that are raised by email are automatically assigned a Priority 4.


1300 501 844 – Australia 

0800 758 934 – New Zealand

+1 888 724 1583 - North America

The SecureCo Service Desk will answer the call and request all relevant information (please see checklist for details). The priority will be set based on the business impact and urgency provided.


Information to provide when raising a Voice support ticket

The following information must be provided when raising a Voice support ticket. 

  • Customer Affected
  • Nature of the Problem
  • Calling Number
  • Destination Number
  • Time and Date of the Call
  • Call Duration
  • If possible – an SIP Trace of the call or PCAP

Check out our support checklist for a more detailed template when raising a support ticket.